FAQs

Welcome to the NewCloths FAQ page! Below are answers to some of the most commonly asked questions regarding our products, services, shipping, returns, and more. If you don’t find what you're looking for, feel free to contact our customer service team at info@newcloths.shop.

1. What is NewCloths?

NewCloths is your ultimate destination for stylish and trendy fashion outfits. We offer a curated selection of high-quality clothing and accessories that reflect the latest in fashion trends. Whether you're looking for a chic dress, casual wear, or statement pieces, we have something for every occasion.

2. Do you ship internationally?

Yes! NewCloths offers international shipping. We proudly deliver our fashion pieces worldwide, ensuring that customers across the globe can enjoy our exclusive collections.

Shipping Time: Delivery times vary depending on the destination country. You will receive a tracking number once your order ships.

3. How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order via our shipping partner's website or through your NewCloths account.

4. How long will it take for my order to arrive?

  • USA Orders: Most orders within the United States will be delivered within 5-7 business days.

  • International Orders: International shipping times vary by country. You will be provided with an estimated delivery date when you checkout.

5. What payment methods do you accept?

We accept various payment methods, including:

  • Credit Cards: Visa, MasterCard, American Express, and Discover

  • PayPal

  • Apple Pay (for eligible customers)

  • Google Pay (for eligible customers)

6. Can I make changes to my order after placing it?

Once an order is placed, we are unable to make changes, including modifying the shipping address or adding items. However, you may cancel your order if it hasn’t been processed yet. To do so, please contact our customer service team immediately.

7. How do I return an item?

We want you to love what you ordered! If for any reason you are not completely satisfied with your purchase, you can return it within 30 days from the date of delivery. Items must be returned in their original condition, with all tags attached, and must not have been worn, altered, or washed.

To Return an Item:

  • Visit the returns page on our website and follow the instructions.

  • Alternatively, you can contact our customer service team at info@newcloths.shop for assistance with your return.

8. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. For international shipping, fees will apply based on the destination country.

9. What is your return policy?

We accept returns within 30 days of delivery. Returned items must be unused, in the original packaging, and with all tags attached. If your return meets our conditions, you will receive a full refund to your original payment method.

Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.

10. Do you offer gift cards?

Yes! NewCloths offers digital gift cards, which can be purchased on our website. These gift cards are redeemable for any item in our store and make a perfect gift for anyone who loves fashion.

11. How can I contact customer service?

You can reach our customer service team via:

  • Email: info@newcloths.shop
     Phone:     (281) 970 3300
     Address:     3826 Point Loma Ave, San Diego, CA 92106, united states

Our team is available Monday to Friday, from 9 AM to 6 PM (PST), to assist you with any questions or concerns.

12. Can I change or cancel my order after it has been placed?

If your order has not yet been processed, we may be able to help you with a change or cancellation. Please contact our customer service team as soon as possible to request this.

13. Are your products sustainable?

At NewCloths , we are dedicated to sustainability. We are continuously working to source materials and create products that have a minimal environmental impact. We are also exploring eco-friendly packaging options to make our products more sustainable.

14. Do you offer size guides?

Yes! We offer detailed size guides for all of our clothing categories. You can find the size guide on the product page to help you choose the best fit. If you need further assistance, feel free to contact us.

15. How do I subscribe to your newsletter?

Stay updated on new arrivals, exclusive offers, and fashion tips by subscribing to our newsletter. You can sign up at the bottom of our homepage or through the subscription popup when you visit our website.

16. Do you offer any discounts or promotions?

Yes! We regularly offer discounts and special promotions. Be sure to subscribe to our newsletter for the latest updates on sales, promotions, and exclusive deals. You can also follow us on social media for flash sales and special offers.